Frequently Asked Questions
Here for Your Peace of Mind
At Lock It Self Storage in Johnsburg, IL, whether it’s offering climate controlled storage or 24-hour recorded video surveillance, our number one priority is that our customers rest assured that their belongings are protected. That’s why we’re more than happy to provide more information about our storage services and options. Learn more by checking out our list of frequently asked questions below.
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Questions and Answers to Lock It Self Storage
Q: What are your sizes and Rates?
Q: Hours of access?
A: 6 am to 10 pm every day.
Q: What are the office hours?
A: Monday through Saturday, 9am – 5pm, office is closed on Sunday.
Q: What is the temperature of the climate control?
A: between 50 degrees and 80 degrees depending on the season.
Q: What is the inside height of units?
A: All units except 12-foot have an 8-foot inside height, the door height is 6'.
Q: Do you insure the contents of our unit?
A: No, it is the customers' responsibility.
Q: Can I store a vehicle in the unit?
A: Yes, but not climate control. Also, the unit must have thick cardboard or wood under any vehicle, lawn equipment, etc.
Q: Do you have security?
A: We have 18 security cameras running 24 hours a day and only tenants are allowed into the facility with a personalized code to be used at our keyed kiosk. Also, only climate control tenants are allowed in those buildings.
Q: Do you supply the lock?
A: No, you can purchase your own or we sell them.
Q: Do you mail monthly bills?
A: No, we do send out courtesy rent reminders via e-mails on the 26th of the month.
Q: Do I get a discount if I pay in advance?
A: Yes, 6 months in advance gets 2 weeks free and one year in advance gets the 13th month free.
Q: Can you automatically debit my credit card monthly?
A: No, we only take cash and checks, but if you pay bills online with your bank you can set us up on your re-occurring monthly bills.
Ask Your Own Question:
No matter if you need a unit for some extra belongings or RV and boat storage when you don’t have the room at home, Lock It Self Storage can help. Just call our office today or stop by to learn more. We look forward to serving you!
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